Frequently Asked Questions

We specialise in curated, high-quality modern and minimalist décor. The focus is on functional, timeless design that makes an impact without cluttering a room — and on listing every fitting with the detail you need to know it will work in your space.

We prioritise suppliers who commit to sustainable practices and ethical sourcing. Where a manufacturer publishes specific certifications, you’ll find them on the product page. If sourcing matters for a particular item, ask us and we will tell you what we know.

Most products include the manufacturer’s installation instructions. Mains-voltage fittings should be installed by a competent person, and for anything complex — large chandeliers, recessed downlights, bathroom zones — we recommend a qualified electrician.

Our journal has guides on picking fittings by room size, ceiling height and the atmosphere you’re after. If you’d rather just ask, send us the room dimensions and what’s already in there and we’ll suggest options.

Often, but not always — LED fittings need a compatible trailing-edge or LED-rated dimmer, and low-voltage fittings need a driver matched to their load. Tell us the model of your dimmer or transformer before you order and we’ll check. An uninstalled fitting can still be returned; a wired-in one cannot.

Two things apply. First, EU law gives you a two-year guarantee of conformity on everything we sell — if an item is faulty or not as described, we repair, replace or refund it at no cost to you. Second, many products also carry a manufacturer’s warranty on top; where they do, the term is on the product page.

One tracked standard service per destination. The rate for your address is shown in your basket and at checkout before you pay, and the full table is in our Shipping Policy.

We dispatch within 1–2 working days of payment clearing. After dispatch, delivery normally takes 3–7 working days depending on destination. You’ll get a tracking number by email when it ships.

We ship from Tallinn to 27 EU countries. Free delivery starts at €99 in Estonia and rises by zone; Ireland, Greece, Malta and Cyprus are charged rates only. The full table is in our Shipping Policy.

We do not currently deliver outside that list. If your country is missing, get in touch and we will quote manually where we can.

Once your order ships you’ll receive an email with a tracking number and a link to follow it. You can also see the status under My account.

Please check the parcel on arrival. If anything is damaged, contact us with photos of the item and of the outer packaging — ideally within 48 hours, which helps us claim against the carrier. We arrange a replacement or a full refund at no cost to you, and reporting later never removes your two-year rights.

If it hasn’t been dispatched yet, usually yes — contact us as soon as you can with your order number. Once it has shipped you can still return it under our Returns Policy, or exercise your statutory 14-day right of withdrawal.

We accept major credit and debit cards, including Visa and Mastercard, processed by our PCI-DSS compliant payment provider. The full list of methods available to you is shown at checkout. Your card details are entered on the provider’s secure form and are never stored on our servers.

Yes — an email confirming your order and its number goes out as soon as the payment is accepted, followed by a dispatch email with tracking. If nothing arrives, check your spam folder and then tell us.

It’s rare, but if an item sells out after you order we’ll contact you straight away and offer an alternative, a partial dispatch, or a full refund of that item — your choice.

As an EU consumer you have a statutory right to withdraw from your order within 14 days of receiving it, for any reason. On top of that we accept change-of-mind returns for 30 days from delivery. Items must be uninstalled and in their original condition and packaging.

Full detail, including what we can’t take back, is in our Returns Policy.

Email info@brightano.com or use our contact form with your order number and which items you’re returning. We reply within one working day with the return address and a reference to put in the parcel.

Please don’t send anything back before contacting us — unannounced parcels take much longer to match to an order.

We don’t process exchanges directly. Return the item under our returns policy and place a new order for the one you want, so you’re not waiting on the return to clear before the replacement ships.

Fittings that have been wired in or installed, cut-to-length LED strip or track, made-to-order and custom-finished items, and anything damaged by incorrect installation. None of that affects your rights where an item is genuinely faulty.

You do for a change-of-mind return, and we recommend a tracked service. If the return is our fault — faulty, damaged or the wrong item — we cover postage both ways.

We inspect returns on arrival and email you the outcome. Approved refunds are issued within 14 days, usually within 5 working days, back to your original payment method.

Tell us first — email info@brightano.com and we’ll work to put it right. If we can’t agree, Estonian consumers may refer the matter to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority, and consumers elsewhere in the EU can use their national ADR body. See our Compliance & Dispute Policy.